Product and service design is the key factor in planning a new product and/or service. Customers expect nothing less than great products and services, regardless of what that product or service may be. Successful designs begin with understanding customer needs, seeing the product & service from the perspective of those who use it.
We want to help you create products and services that your customers love by giving you access to the absolute best in service design thinking and methods to help you do better things. Through our work on the creative councils programme with N.E.S.T.A we had the opportunity to undertake some great learning about how to design and redesign products and services from the perspective of the citizen and customer of public, private and community based services within our towns and county of Monmouthshire. This learning will be shared with you in our one day workshop, giving you the opportunity to have hands on product and service design experience. From commercial products to widespread public services, the theory & knowledge that you gain can be used in any business context.
- Product and Service Design
- Service Design Theory
- Customer Service design touch points
- How to Create a service blueprint
- How to prototype your ideas quickly, eliminate risk, and save money
Duration: 1 day
Price : £175